ECG put us in Distress-Prepaid meter Customers laments
Customers of the Electricity Company of Ghana (ECG) Limited have attributed the latest difficulties of purchasing credit for their prepared meters to incompetence and poor management on the part of managers of the company.
According to some of the customers, their inability to purchase credit for their prepared meters is beyond technical problems and the matter was a result of blind copies of technical systems without the requisite experts.
They wondered how a network problem with regards to those using prepared meters would last for days, simply because the network is not working.
The Electricity Company of Ghana in a press statement recently claimed a technical challenge has affected its prepaid metering systems.
The Company said this has interrupted the purchase of electricity credit, especially for customers using the newest prepared meters.
It said customers in Volta, Kumasi, Accra, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo have been affected.
“Affected customers should please note that our ICT team is working assiduously to correct the anomaly and restore the system to normalcy. We apologise for the inconvenience caused by this technical challenge,” the ECG said in a press release.
But some customers who visited the Dodowa District to purchase their credit expressed their frustration and disappointment on grounds that, for days now the ECG is still unable to resolve an issue the company said was a technical problem.
Some said their frustration was a result of the fact that they have the money to buy power but could not because the system is junked and management is doing little to solve the issues.
“I think we are going through these challenges because of the inexperience, poor skills, and incompetent persons being employed to manage the ECG. How can Ghana in this era of technology be facing this kind of challenge, are we serious, it is the so call digitalization that some we are bragging about,?
“I think this country is far behind the rest of the world.” A customer who identified himself as Bismarck Teye told EXPRESSNEWSGHANA.
The ECG has asked customers facing the prepared meter credit challenges to pay and be given a manual receipt and promised its field workers would call them and visit their houses to connect their meters to power.
But again, some of the customers expressed doubts as the ECG is noted of turning down calls even when there is a problem with the meter.
Most of the customers who visited the Dodowa District office of the ECG were from Oyibi, Adenta, Armahia, Ayekumah, Dodawa, and its surrounding and Oyarifa areas.
ECG officers who were on duty and attending to customers assured them power for those using prepared meters would restore and that their men are working to resolve the problem as soon as possible.
Source: expressnewsghana.com
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